Privacy & Cookie Policy
This privacy notice tells you what to expect us to do with your personal information. In simple terms we only request and store information deemed absolutely necessary to provide you with the very best support, or where we are legally required to.
Contact details nick@hopewellness.co.uk
What information we collect, use, and why
We collect or use the following information to provide therapeutic services to you:
• Names and contact details
• Addresses
• Date of birth
• Health information (which may include dietary requirements, allergies and health conditions)
• Records of meetings and decisions
We may also collect or use the following information to provide therapeutic services:
• Racial or ethnic origin
• Religious or philosophical beliefs
• Health information
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Marketing preferences
We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Health and safety information
Lawful bases
Our lawful bases for collecting or using personal information to provide services:
• Consent
• Legal obligation
• Legitimate interest: All information and data requested is done so in order to provide the very best support to our clients. In the context of the therapeutic setting it is important to understand our clients background and this may include data relevant to your identity recorded as part of the session notes if relevant.
• Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent: We will only send marketing with your prior consent. This includes communications to support wellbeing such as newsletters.
Our lawful bases for collecting or using personal information for legal requirements are:
• Legitimate interest: In very rare circumstances we may be legally compelled to share information which has been disclosed. This may include information gained about a criminal act, and information deemed necessary to share to prevent harm to the client or others.
Where we get personal information from:
• People directly
How long we keep information
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required:
• to provide you with the services you have requested
• to comply with any relevant legal obligations
Who we share information with (if required)
Others we share personal information with
• Health care providers (with client consent)
• Organisations we need to share information with for safeguarding reasons; We would always endeavour to discuss this with you in advance.
• Professional advisors for the purpose of clinical supervision; Any information discussed as part of supervision will be anonymised.
• Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Cookies
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
The following essential cookies are used; If you do not consent to the use of these cookies please leave the site immediately.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
